A New Practical App for Email

Discussion in 'In The News' started by gspot, Jul 12, 2011.

  1. gspot

    gspot VIP

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    Pretty Cool Application :party:

    How many times have you made a purchase and needed to return an item, but couldn’t find the receipt? Or, the receipt got accidentally washed in that new pair of pants and is totally unreadable? Or, your husband made the purchase and has no idea where the receipt could be – or if he actually ever got one?

    A few days ago, I was in the mall shopping with my daughter. During the checkout process at Gap Kids, I was asked by the cashier if I would like the receipt emailed to me. Surprised by the request, and highly curious, I said yes. The cashier entered my email address into the POS system and the debit card keypad prompted me to verify the address before checkout was completed. Minutes later, I received an electronic duplicate of the paper receipt provided in store:

    Immediately, I was enamored with this very practical – but new – application for email. Having spent the bulk of my career working for big box retailers, I understood how impactful this process could be for the store’s return process – not just the customer’s convenience. And, as a email marketer, I began to think of how that same email could also impact the growth of the email file with permissioning layered on both at the point of sale and in the email content itself.

    I think this is a very cool concept (hats off to the Gap!), and wonder if you have experienced something similar with other companies? Or if you would consider implementing this kind of tactic as part of your email program?

    [​IMG]

    http://www.returnpath.net/blog/
     
  2. bumpies

    bumpies VIP

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    apple has been doing this for ages
     
  3. ndocoder

    ndocoder VIP

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    Apple stores have been doing that for years.
     
  4. gspot

    gspot VIP

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    yeah I know, I believe Apple was one of the first ones. Finally more retailers are jumping on the bandwagon :tee:
     
  5. chrisVoloMP

    chrisVoloMP VIP

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  6. DoldGigga

    DoldGigga VIP

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    Makes sense that apple would have a need to streamline the return process of the overpriced, underperforming goods they sell. LOL
     

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