amazon SES account suspended

Discussion in 'Mail Chat' started by Tech Plus, Jul 19, 2018.

  1. Tech Plus

    Tech Plus Member

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    Hy,

    I have several amazon SES accounts that have been suspended.
    The reason is for sending unsolicited emails.

    Boucne rate and complaints are are below 0.2% so that is not the reason.

    Some of you did convince Amazon SES team to reactivate your account after it has been suspended?

    Message below:

    "
    Hello,

    Thank you for contacting the Amazon SES team with regard to your account's probation in AWS Region US East (N. Virginia). Unfortunately, your appeal did not provide the details we need to make a decision. As we stated in your initial notice, a comprehensive human review of your account has found significant indicators that often lead to mailbox providers and/or anti-spam providers to classify your messages as unwanted sending.

    Please keep in mind that to address issues of this sort, it is necessary to make comprehensive changes to sending practices rather than minor technical adjustments. Successful appeals will provide specific details of changes being made to make it less likely that recipients, mailbox providers, or anti-spam vendors will determine that your mail is unwanted or undesirable.

    Please note, you should only send mail to those that explicitly requested to receive your mail. While it's important to make your relationship with the customer clear, reintroducing yourself or your business can cause your mail to appear unsolicited.

    Amazon SES requires that customer’s only send mail to users that have signed up and specifically requested to receive that mail. Mail sent to recipients that have not explicitly requested it can be classified by mailbox providers and/or anti-spam providers as unwanted sending. Please ensure your mailing list(s) only include addresses of recipients that signed up and agreed to receive your mail.

    In particular we need to know:

    - What you have determined might cause mailbox providers and/or anti-spam providers to classify your messages as unwanted sending.

    - What changes you have made in your systems or processes. (Please be sure to implement the changes before emailing us.)

    - An explanation of how those changes will prevent similar issue(s) in the future.

    After you fix the problem, please email [email protected] and we will evaluate the changes you have described. If we believe there is a significant chance the issue will be resolved by the changes, we will be happy to consider lifting the probation from your account.



    Amazon Web Services
    "
     
  2. DoldGigga

    DoldGigga VIP

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    You can tell them what they want to hear and your account may be re-enabled though it's likely to be blocked again if you are unable to weed out the problem. SES seems to be more lenient than other 'esp' services but it's still going to give you shit if your lists are full of junk. Amazon, as most esps, keeps track of all known bad emails and if you try sending to them, they will simply flag your account as spam and disable it. The solution may be to ensure you are only mailing to confirmed humans, like emails that have converted and paid for something in the past. Because of bots, "clickers" are not valid confirmation of humans...or you can put a recaptcha on your redirect pages for the initial click.
     
  3. elusivemarketing

    elusivemarketing VIP

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    you could always try out our ESP we are pretty lenient and def not content nazi's.. check it out sendviper.com or hit me on skype: elusivemarketing
     

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