Question of the day

Discussion in 'Noob Central' started by DataDogg, Jun 1, 2011.

  1. DataDogg

    DataDogg VIP

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    "how do I get rid of soft bouces?"
     
  2. PushSend

    PushSend VIP

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    A 'bounce' means that your email was sent to a specific address, but the mail server that received the email for that person has sent it back, saying it could not be delivered. There are quite a few different reasons that might happen, and we can divide them into two main categories.

    A soft bounce is an email message that gets as far as the recipient's mail server (it recognizes the address) but is bounced back undelivered before it gets to the intended recipient. A soft bounce might occur because the recipient's mailbox is full, the server is down or swamped with messages, or the message is too large.

    Soft bounces can also include things like auto-replies to your email.

    Once an email has soft bounced 3 times without any trackable activity it will automatically be converted to a hard bounce and be removed from your list.

    A hard bounce is an email message that has been returned to the sender and is permanently undeliverable. Causes include invalid addresses (domain name doesn't exist, typos, changed address, etc.) or the email recipient's mail server has blocked your server. Servers can sometimes interpret bounces differently, meaning a soft bounce on one server may be classified as a hard bounce on another.

    Our email sending application automatically moves subscribers that hard bounce into a "Bounced Subscribers" category, so they don't receive future campaigns.

    As well as using the built in bounce handling features, here are some quick tips on ways you can reduce bounces even further:

    1.Keep your subscriber lists clean
    We will automatically remove invalid email addresses as you add them, but when new subscribers sign up via a subscribe form, they may enter the wrong address. Check each list for incorrectly formatted addresses, invalid domains and typos.


    2.Use double opt-in:
    When creating a subscriber list, set it as double opt-in, allowing each address to be validated by the subscriber before it can be added to your list.


    3.Monitor Delivery Rates By Domain:
    Track your open and bounces rates by major domain, such as AOL, Hotmail, Yahoo, Earthlink and others. If one is significantly different than the others, or your experience a sudden change, your campaign may be getting caught by spam filters.


    4.Test Your Emails:
    Prior to sending your campaign to your entire list, send a test to yourself and others. Make sure you try and include all the major types of email clients used by members of your list when testing.

     
  3. roundabout

    roundabout VIP

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    Keep in mind, if you mail off multiple IPs/servers, removing soft bounces is really stupid, as they may deliver fine on one set of IPs one day and if you mail the same list on another server/set of ips, and they softbounce, well, you're not being too smart to remove.

    I believe in marrying data to IPs and not moving it all around, you really are flying blind if you're not focusing on delivery specific to your IP rep for that data chunk.
     
  4. DataDogg

    DataDogg VIP

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    I think I phrased the initial question wrong. Not that any of that wasn't helpful. Thanks guys.

    Here's the scenario: I have a new client who's having soft bounce issues with some data. He's delivering between 4-7%. 88% are soft bounces.

    Any suggestions?
     
  5. bumpies

    bumpies VIP

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    Get new IPs...
     
  6. roundabout

    roundabout VIP

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    Whats the domain breakdown of the file? Are the 88% all stemming from one domain (e.g. yahoo/gmail, etc)? Need that info at a very min.
     

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